Robin Kocina invited clients, MarketSmart Connection partners and guests to attend last night’s appearance of Jeff Hayzlett, award-winning author of The Mirror Test, who is familiar to many people from his appearance on The Celebrity Apprentice. The one-night-only event, attended by more than 100 people, was sponsored by the Sales & Marketing Executives International of Minnesota, with support from Kocina Branding & Marketing Companies.
During the landmark evening, Hayzlett regaled the audience with hard-nosed, but creative approaches to how to run and market their businesses including the importance of setting clear conditions for customer satisfaction.
One of the interesting things that he advised business people to do is to start talking about the ROI – Return on Ignoring. “Some people freeze up or companies freeze, because they are so busy trying to measure rather than do. The biggest ROI measurements that you need to know are, One: Is your business growing? Second: Are you expanding your margins? And third: Do you have customer satisfaction? If you’re heading in those ways at the pace you need to, then that’s the only measurement you need to have.”
Pictured is Robin Kocina, who serves on the SMEI Minnesota Leadership Board, with guest speaker Jeff Hayzlett.
Robin will coordinate the writing for your newsletters, social media posts, website, blogs, newsletters and press releases. “I like interviewing clients and spokespeople, hearing their stories, getting to know their personalities and listening to how they phrase their thoughts,” she says. “It’s fun to transform what I’ve learned from those conversations into media-grade content.” Robin enjoys shaping content to ensure that the message will be clearly received. “When someone understands the relevance of what they’re writing and can position it properly for their audience, their work tends to be more convincing and on point. I’m fortunate to have a very diverse background, which gives me a good perspective whenever we bring on a new client.” An IABC- and Mercury-award winner, Robin says her practical experience in the health sciences has proven particularly beneficial as she interprets clients’ scientific information for mainstream media. “But it’s no longer sufficient to write well,” she cautions. “As marketers, we must now comply with the intricacies of digital marketing. That involves a whole set of rules, which are constantly evolving.”